Privacy Policy

PlanSync & Haulboard · Last updated: October 27, 2026

1. Who We Are

PlanSync FZ-LLC (“PlanSync,” “we,” “us,” or “our”) provides the PlanSync project-controls platform and Haulboard fleet-management software. This policy applies when you use either product, its websites, applications, support channels, or related services.

For any privacy-related questions, contact us at: privacy@plansync.store

2. PlanSync Project Controls Data

When you use PlanSync, we may process the account, organisation, project, task, schedule, time-tracking, report, collaboration, and support information that you or your organisation enter into the service. We use this information to provide the project-controls platform, maintain security, respond to support requests, and operate the service.

PlanSync is designed for business use. Your organisation controls the project information it enters and is responsible for ensuring it has the appropriate rights to provide that information.

3. PlanSync Website Analytics and Consent

PlanSync website and application analytics are optional. We do not load Google Analytics, collect analytics identifiers, or send PlanSync analytics events unless you explicitly choose “Accept analytics.” You can reject analytics or change your choice through the persistent Privacy & analytics preferences control.

When analytics is accepted, Google Analytics may process standard usage data such as pages viewed, interactions, and a pseudonymous client identifier. We use this to understand and improve PlanSync. We do not use analytics to make payment or access decisions, and we do not intentionally send names, email addresses, payment details, or other direct identifiers to Google Analytics.

For a confirmed PlanSync payment, we may prepare a privacy-limited purchase-conversion record only where analytics consent was present at payment initiation and remains valid within our chosen 30-minute consent-validity safeguard. This is a PlanSync operational safeguard, not a Google or legal requirement. If consent is withdrawn before an unsent conversion record is delivered, we invalidate it and do not send it later. Consent choices stored after sign-in are linked only to the account and an opaque consent receipt; we do not store IP addresses, browser fingerprints, or GA client IDs in consent receipts. A signed-in change can apply across sessions and devices when that account is used; anonymous marketing-site preferences remain browser-specific until changed or cleared.

3. Haulboard and Account Data

2.1 Account Information

• Email address — used as your login identifier
• Name — displayed to your dispatcher and team members
• Phone number — used for SMS alerts (load assignments, urgent updates)
• Password — stored using one-way bcrypt hashing (we cannot see it)

2.2 Location Data

• GPS coordinates while you're on duty (driving loads) — used to share your location with your dispatcher and to calculate actual driven distance for mileage reports
• Location is captured only when:
  • You are logged in and assigned to an active load, OR
  • You tap "Start" on a load and accept it
• Location is not collected when you're off duty or logged out

2.3 Work Activity Data

• Load assignments — pickup/delivery addresses, dates, mileages, weights
• GPS at pickup/delivery — captured when you tap "Accept Load" or "Mark Delivered" to verify you were actually on site
• Fuel and expense records — amounts, types, dates, photos of receipts
• Driving distance — calculated using GPS coordinates (Haversine formula, not network provider)

2.4 Communications

• Chat messages between you and your dispatcher (1-to-1, no group chats)
• Voice messages — audio recordings sent in chat
• Push notification tokens — to deliver alerts to your device

2.5 Device Information

• App version — used to notify you when updates are available
• Device ID — to associate push notification tokens with your account

3. What We Do NOT Collect

• ❌ Contacts — we never read your address book
• ❌ Photos outside the app — only receipt photos you take inside Haulboard
• ❌ Browsing history — Haulboard has no web browser
• ❌ Microphone outside voice messages — only when you tap record in chat
• ❌ Sale of personal data — we do not sell personal information
• ❌ Social media profiles — no Facebook/Google sign-in

4. How We Use Your Data

We use the data we collect only to:

• Operate the fleet management service for your company
• Show your dispatcher where you are during working hours
• Verify load pickup and delivery
• Calculate mileage for fuel tax and reimbursement reports
• Deliver push notifications (new loads, messages, updates)
• Provide customer support when you contact us

We do not: sell your data or share personal information with advertisers. Haulboard may use its configured mobile advertising and subscription features; where advertising is shown, applicable advertising technology may use device advertising identifiers under the relevant platform controls. Paid Haulboard subscriptions disable ads as configured in the app.

5. Who We Share Data With

5.1 Your Company / Dispatcher

Your location, loads, expenses, and chat messages are visible to your company's dispatcher(s) and administrators. This is the core purpose of the service.

5.2 Service Providers (Sub-processors)

We share minimal data with the following service providers to operate Haulboard:

• Twilio (optional) — if your company enables SMS alerts, your phone number is sent to Twilio for delivery
• Google Play Services — for push notifications and Android system integration
• Hosting provider — our servers are hosted at Contabo (Germany/UAE regions)

These providers are contractually bound to use data only for the services we request.

5.3 Legal Requirements

We may disclose data if required by law (court order, valid subpoena). We will notify you if legally permitted to do so.

6. Data Storage & Security

• Where: Data is stored on secure servers in Germany (Contabo) with daily backups retained for 30 days
• In transit: We use HTTPS for the public production services we operate and take reasonable measures to protect data in transit. No system can guarantee absolute security.
• At rest: Passwords are bcrypt-hashed; database is on encrypted volumes
• Access: Only authorized PlanSync employees can access production data, with audit logs

7. Data Retention

• Active accounts: Data is kept as long as your account is active and your company has an active subscription
• Inactive accounts: After 90 days of inactivity, we delete your location history, photos, and chat messages; account credentials are retained for re-activation
• Deleted accounts: When you (or your company admin) delete your account, we delete all personal data within 30 days, except where retention is required by law (e.g., tax records for fuel expenses — 7 years)
• Backups: Backups are purged on a 30-day rolling window

8. Your Rights

You have the right to:

• Access — request a copy of all data we have about you
• Correct — fix inaccurate data via the app or by contacting us
• Delete — request account deletion; we delete within 30 days
• Export — receive your data in a portable format (JSON/CSV)
• Opt out of location tracking — turn off location in device settings; however, this may prevent the app from functioning for load tracking
• Opt out of push notifications — disable in device settings

To exercise any of these rights, email privacy@plansync.store from the email associated with your account. We respond within 30 days.

9. Children's Privacy

Haulboard is a business tool for adult drivers (18+). We do not knowingly collect data from children under 16. If you believe a child has created an account, contact privacy@plansync.store and we will delete the account.

10. International Data Transfers

PlanSync is based in the UAE. If you are in the EEA, UK, or another region with cross-border data laws, your data may be transferred to and processed in the UAE. We use Standard Contractual Clauses (SCCs) where required for these transfers.

11. Changes to This Policy

We may update this policy from time to time. When we do, we will:

• Update the "Last updated" date at the top
• Notify you via in-app banner for material changes (e.g., new data collection, new sharing)
• Request your re-consent if a change expands data use

Continued use of Haulboard after a change indicates acceptance of the updated policy.

12. Contact Us

For any questions, concerns, or to exercise your rights:

• Email: privacy@plansync.store
• Website: plansync.store
• Support: support@plansync.store

We aim to respond to all privacy requests within 30 days.